Never fail to leave empty handed especially when sale is on
Brilliant. Manager. Staff. Friendly. Helpful. Staff. Great. Quality. Products
Incomplete order from mid June. Had to chase every week and was promised by customer the balance would be despatched at the end of each week. Again and again..... now been told product discontinued and should not have been sold to us. Shocking costumer service. Was told they never lied to me - just no one knew the truth. Never buy from them again.
Bought a fire pit table and chairs - very nice. The gas didn't stay on though - I called and Robin and she sent a replacement valve next day which I fitted in minutes and now it's sorted. We'll resolved guys - impressed.
I've bought some lovely garden furniture online on June 3th. Hoping to quickly enjoy it, I clicked on the button "BUY" as soon as I saw 'Delivered in a week'.First deception when I received an email the next day saying it will take 3 weeks because of a lack of stock. You may say "okay, that's life!".But I finally waited 6 WEEKS... to receive damaged furniture Worse, no phone number visible to join the support team. Just an email and no answer to the emails during 6 days. I'm still struggling right now. I had to call the main phone number and reach out another team to hear them say that their email management system was bad and that as I've sent several emails, they couldn't understand where they were in the process of helping us. I can answer to that. NOWHERE!! And this outrageous to hear. As if it was my fault if they can't manage emails. If you can't do that, don't sell online.I now have to wait as far as 72 hours to receive a call for a new delivery date which should have been done last week without me having to chase them. Waste of time and very poor customer service. A real pain in the backside.I'm also waiting information to have a complaint notified but I don't know if it will ever happen...It's a shame as we love the furniture, at least those which are not damaged! But we'll never buy again from them.
Moda Indoor Furniture is a UK Furniture Store based in Manchester, North West England. Moda Indoor Furniture is located at Oldham Road, Failsworth, Manchester M35 9FB, UK.
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