Charles Robb used to be a reputable, family run business. However nowadays they are merely a Co-op franchise, who take advantage of people at their most vulnerable. Charging grieving families through the nose for the 'convenience' of purchasing a funeral as a package. In hindsight I am extremely unhappy with the service we received. Having waited a fortnight for the service, we were left to deal with the emotionally distressing experience of witnessing the gradual deterioration of our loved one. To the point it became clearly visually apparent. I personally felt more could have been done to disguise this. When questioned I was told in no certain terms and a rather patronising tone, it was not possible, but some make up and cotton wool would have sufficed. The room was also in a filthy condition, with dead flies and dust covering the window sills and a damp and musty smell. Not to mention the paint stained cloth and carpets that looked like they hadn't been hoovered in a very log time. We were also misinformed on numerous and had to query the information we were given. Overall, I was left feeling extremely let down and disappointed with the service we were provided given the cost and would not recommend them if you wish for a professional service for your dearly departed. I will never use them or the Co-op again after this appalling experience.
Shame coop must cheat people and pretend to be a family business
Charles Robb Funeralcare is a UK Funeral Home based in Manchester, North West England. Charles Robb Funeralcare is located at 22 Errwood Rd, Manchester M19 2PA, UK.
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